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Polar Express Ride hiatus caused by ‘clerical error’

Published Thursday December 8

SANTA CRUZ >> The Santa Cruz & Monterey Bay Railway The Polar Express Ride’s owners suspended holiday tours, which are set to resume Sat after the line failed to report track repairs to the Federal Railway Administration, according to public relations firm Lou Hammond Group.

The tour operator was “actively contacting all impacted guests” Wed to refund tickets reserved for rides during the hiatus, stated Charlotte Park, a spokeswoman at Lou Hammond Group.

About 2,000 customers reserved tickets for rides during the suspension period, according to tourism provider Key Holidays.

The suspension of service began Dec. 1.

Article length: About 310 words.
Tags: Santa Cruz Boardwalk
Read more at Santacruzsentinel

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